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FiveStarLTC Terms of Service

Agreement between User andĀ FiveStarLTC

These FiveStarLTC Terms of Use (“Terms of Use”) govern your use in any manner of any of the Services (as defined below) offered by or through FiveStarLTC (“FiveStarLTC” “we” “us” “our”), or any of its parents, subsidiaries or affiliates, wherever or however offered, your use constitutes your acknowledgment that you have read, agree with and consent to be bound by all the terms and conditions set forth in these Terms of Use, and all other policies, rules regulations, terms and conditions that otherwise appear in connection with the Services. These Terms of Use are a legally binding contract between you on the one hand and FiveStarLTC on the other hand. These Terms of Use govern all use of the Services. For purposes of the Terms of Use, “Services” is defined as any and all capabilities provided through the FiveStarLTC family of websites, software and communication services.


Acknowledgement and Acceptance of the Terms of Use

If you do not wish to be bound by these Terms of Use, please stop using the Services now. Your agreement to be bound with these Terms of Use becomes effective immediately upon commencement of your use of the Services.

These Terms of Use were last modified on March 1, 2016. FiveStarLTC expressly reserves the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review these Terms of Use from time to time and that your continued use of the Services after such modifications will constitute your acknowledgement of the modified Terms of Use and your agreement to abide and be bound by the modified Terms of Use.

Any additional posted rules, policies, schedules or other supplemental documents published are hereby incorporated by reference into these Terms of Use.


FiveStarLTCprovides various Services at our website www.FiveStarLTC.com together with other websites and communications services. The Services available include, but are not limited to, converting staff and shift data to government specified reporting formats, shift scheduling, and open shift management of staff, contractors and or vendors.

FiveStarLTC reserves the sole right to either modify or discontinue the Services, including any of the features, at any time with or without notice to you. FiveStarLTC will not be liable to you or any third party should we exercise such right.


Your use of the Services is subject to FiveStarLTC Privacy Policy. Please review our Privacy Policy at www.FiveStarLTC.com/privacy-policy, which governs the Services and informs users of our data collection practices. The information FiveStarLTC obtains through your use of the Services is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

Your Account

To access the Services, you may be required to use a user name and password to log in to your account. User logins are for designated Users and cannot be shared or used by more than one User. You are responsible for the confidentiality and use of your user name and password and responsible for all charges resulting from the use of your Account, including unauthorized use prior to your notifying us of such unauthorized use. You shall promptly notify us of any unauthorized access or use of the Services and any loss or theft or unauthorized use of any user’s password and/or user name.

Electronic Communications

You are responsible for providing, at your own expense, all equipment and third-party services (e.g. Internet access, email service, SMS texting service) necessary to access the Services.

You are responsible for maintaining any security of your user identification, and other confidential information relating to your FiveStarLTC account.

FiveStarLTC may contain links to other websites or services that are not owned or controlled by FiveStarLTC or otherwise include references to information, documents, software, materials and/or services provided by other parties. You acknowledge that we are not responsible for the accuracy, legality, privacy practices or the content of such other websites nor are we responsible for errors or omissions in any references to other parties or their products and services. We encourage our users to read the terms of use and privacy statements of each and every website they visit. The ability to access information of third parties from FiveStarLTC, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their products, their services, other websites, locations, their content or any warranty of any kind, either express or implied.

Certain Services made available by FiveStarLTC are delivered by third-party websites and organizations. By using any product, service or functionality originating from the www.FiveStarLTC.com domain, you hereby acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the Services on behalf of our Users and customers.

Unlawful or Prohibited Use and Intellectual Property

Subject to these Terms of Use and your compliance with the Terms of Use, FiveStarLTC grants you, and you accept, a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms of Use and all applicable local, state and national laws and regulations. As a condition of your use, you warrant to us that you will not use the Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services in any manner which could damage, disable, overburden or impair the Services or interfere with any other party’s use and enjoyment of the Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services.

All content included as part of the Services, such as text, graphics, logos, images, communications, as well as the compilation thereof, and any software used to provide the Services, are the property of FiveStarLTC or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, provided by the Services. Your use of the Services does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without express written permission of FiveStarLTC and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of FiveStarLTC of our licensors except as expressly authorized by these Terms of Use.

Any rights not expressly granted herein to use the Services are reserved by FiveStarLTC in full. FiveStarLTC reserves the right, in its sole and absolute discretion, to terminate your access to the Services, at any time, for any reason or for no reason at all, without any notice, prior or otherwise.

Use of Communication Services

The Services may include comment areas, bulletin board services, forums, calendars, texting and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group. You agree to use these communication facilities only to post, send and receive messages and material that are proper and related to the Services.

The Services allow you to send Electronic Communications directly to FiveStarLTC and to third parties. You agree to comply with all applicable local, state, federal, and foreign laws, treaties, regulations, and conventions in connection with your use of the Services, including without limitation those related to privacy, electronic communications and anti-spam legislation. You are responsible for ensuring that your use of the Services to store or process credit card data complies with applicable Payment Card Industry Data Security Standards (“PCI DSS”) requirements and shall not store credit card data unless in the designated fields for such data. You agree not to store Social Security data. You agree to comply with the export laws and regulations of the United States and other applicable jurisdictions in using the Services and obtain any permits, licenses and authorizations required for such compliance. Without limiting the foregoing, you will not send any Electronic Communication from the Services that is unlawful, harassing, libelous, defamatory or threatening. You will not do any “mirroring” or “framing” of any part of the Services, or create Internet links to the Services which include log-in information, user names, passwords, and/or secure cookies. You will not in any way express or imply that any opinions contained in Electronic Communications are endorsed by FiveStarLTC. You will ensure that all access and use of the Services by Users is in accordance with these Terms of Use, including but not limited to those Users that are contractors and agents, and affiliates. Any action or breach by any of such contractors, agents or affiliates shall be deemed an action or breach by the User.

You understand that the technical processing and transmission of Electronic Communications is fundamentally necessary to use of the Services. You expressly consent to FiveStarLTC’s interception and storage of Electronic Communications and/or User data, and acknowledge and understand that Electronic Communications will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by FiveStarLTC. You further acknowledge and understand that Electronic Communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, telephone or other electronic means. FiveStarLTC is not responsible for any Electronic Communications and/or data which are delayed, lost, altered, intercepted or stored during the transmission of any data whatsoever across networks not owned and/or operated by FiveStarLTC, including, but not limited to, the Internet and your local network.

Subject to our Privacy Policy, any communication or material that you transmit to or via our Services, whether by electronic mail, text, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents a non-exclusive, paid-up, perpetual, and worldwide right and license to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used. Origin will decide, at its sole discretion, whether material submitted is suitable for use on the Services.

Disclaimer of Warranties

Limitation of Liability


You agree to indemnity, defend and hold harmless FiveStarLTC and its offices, managers, members, employees, agents, representatives, affiliates, subsidiaries, parents, successors, and assigns from and against any and all losses, damages, liability, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including, without limitation, reasonable attorneys’ fees, arising from or relating to your use or misuse of the Services, your breach of this Agreement, your negligence, your misconduct, your violation of any rights of any third party, including, without limitation, other users of the Services, or your violation of any applicable law. Furthermore, you agree that FiveStarLTC assumes no responsibility for the content you submit or make available through the Services or your compliance with applicable law. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which you will fully cooperate with us in asserting any available defenses.

FiveStarLTC Service Level, Security and Support

As part of the Services, FiveStarLTC will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Services. Customer acknowledges that FiveStarLTC has extensive experience helping Customers improve utilization and realization of benefits of the Services, and that not following the advice of FiveStarLTC and/or not engaging FiveStarLTC or other FiveStarLTC authorized implementation partners in the provision of professional services may substantially limit Customer’s ability to successfully utilize the Service or to enjoy the power and potential of the Service.

FiveStarLTC shall maintain reasonable administrative, physical and technical safeguards for the protection, confidentiality and integrity of Customer Data. FiveStarLTC shall maintain PCI DSS compliance for the portions of the FiveStarLTC Service that store and process credit card data, if any.

The FiveStarLTC Services will meet the service level specified in the “Service Level Commitment” listed on the FiveStarLTC website or such other URL or document as specified by FiveStarLTC , which is hereby incorporated by reference. If the applicable Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the applicable Service in accordance with the terms set forth in the Service Level Commitment. The respective Service’s system logs and other records shall be used for calculating any service level events.

Termination / Access Restriction

FiveStarLTC reserves the right, in its sole discretion, to terminate or suspend your access to all or part of the Services with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the Services will cease and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule that would cause another jurisdiction’s law to apply. Any legal suit, action or proceeding arising out of or related to this Agreement or the Services shall be instituted in the federal courts of the United States or the courts of the State of New York in each case with situs in Monroe County, New York. YOU AGREE THAT YOU WILL ONLY SUBMIT ANY CLAIM AGAINST FiveStarLTC RELATING TO THE SERVICES INDIVIDUALLY AND NOT THROUGH ANY CLASS ACTION.


Changes to Terms of Use

FiveStarLTC reserves the right, in its sole discretion, to change the Terms of Use under which the Services are offered. The most current version of the Terms of Use will supersede all previous versions. FiveStarLTC encourages you to periodically review the Terms of Use at www.FiveStarLTC.com/terms to stay informed of our updates.

Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. Your continued use of the Services following any such change constitutes your agreement to follow and be bound by the updated or modified version of these Terms of Use.

Waiver and Severability

No failure to exercise and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between this Agreement and any other terms, the terms of this Agreement shall govern.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Contact Us

Notices given by FiveStarLTC to you will be given by email, by a general posting on the FiveStarLTC website or by conventional mail. Notices given by you to FiveStarLTC must be given by email or by conventional mail. Notices to FiveStarLTC by conventional mail must be sent to: FiveStarLTC, PO Box 1891, Sioux Falls, SD 57101.

In any matter requiring FiveStarLTC’s prior consent, such consent will be considered given only if made in writing by an authorized representative of FiveStarLTC.